Secure Credentialing Customer Service
Product Support
A list of guides and manuals is available for download below. Please contact the customer support team at support-ia@L1id.com This email address is being protected from spam bots, you need Javascript enabled to view it to receive a password.
| Document Authentication Products | Documentation |
| B5000 and iA-thenticate® | Using iA-Examiner 5.4 iA-thenticate® Administrator’s Guide 5.4 iA-thenticate® 5.4 Release Notes |
| ID-Passport® | ID-Passport® Database Reference 3.24 |
| ID-License | ID-License Database Reference 3.18 |
| Global-ID | Global-ID Database Reference 2.5 |
North and South America, Australia and Asia-Pacific
Hours of Operation:
Mon – Fri: 6:00 AM – 7:00 PM
Sat: 6:00 AM – 5:00 PM
(U.S. Central Time)
+1-866-870-8666 (USA Only)
+01-515-263-8690 (All others)
+01-888-417-2239 (USA) (AutoTest™ product only)
support-ia@L1id.com
Europe, Middle East, Africa
Hours of Operation:
Mon-Thur: 8:00AM – 6:00PM
Fri: 8:00AM- 2:00PM (CET)
+49-234-9787-30 (Germany)