Customer Support
Commitment to customer success begins with a strong service and support culture.
When you work with L-1 Identity Solutions, you not only get superior technology, solutions and services, you get personalized support from each of our division support centers to help ensure efficient implementation and down-the-line success.
To locate the correct division support center, select from the list below.
| Division | Product/Service Covered |
| Secure Credentialing Support Center – Viisage | Automated Document Authentication Systems: iA-thenticate® ID-GUARD® ID-SUITE™ Automated Knowledge Testing Systems: AutoTest™ RoadTest™ Drivers License Solutions Law Enforcement Mugshot System: FaceEXPLORER® MIS™ |
| Biometrics Support Center – Identix | Identix Automated Software License Delivery PriceBook (Identix Employees Only) Identix Timesheet TouchPrint™ Live Scan Systems ABIS® System BioEngine® SDK DFR® and BioTouch® Single Finger Readers FaceIt® SDK BioLogon® Software IBIS Mobile Identification |
| Biometrics Support Center – Securimetrics | Iris Technology PIER™-T HIIDE™ Series 4 |
| Enrollment Services Support Center – ComnetiX | IntelliLink™ IntelliServ™, OIS (Open Image Server) IntelliBook, IntelliScreen CAPS (Civil Applicant Processing System) RICI (Repository for Integrated Criminalistic Imaging) ACIIS (Automated Criminal Intelligence Information System) Eagle Advantage Eagle Mobile |
| Enrollment Services Support Center – IBT | Fingerprinting Services IFSC (International Fingerprinting Services Canada) |
| Enterprise Access Support Center – Bioscrypt | Bioscrypt V-Station™ Fingerprint Reader Bioscrypt V-Smart™ Fingerprint Reader Bioscrypt V-Pass FX™ Fingerprint Reader Bioscrypt V-Prox™ Fingerprint Reader Bioscrypt PIV-Station™ Fingerprint Reader 3D FastPass™ Face Reader 3D EnrolCam™ 3Di Admin Manager™ Bioscrypt MV1210 OEM Module Bioscrypt MV1250 OEM Module |